Effective Written Guidance Watch Preview
This online course is designed for individuals seeking initial training as procedure writers, written guidance developers who may already have some experience but are trying to get better, and individuals who may lead teams that are developing written guidance. The course equips the student with the knowledge and skills that enable designing and performing more efficient and effective processes that result in better field performance. The course is also beneficial for leaders who provide oversight for procedure development/review processes and subject matter
experts who may be a part of the review and approval process.
31 Lessons
31 Lessons in Effective Written Guidance:
Section 1
Introduction
Welcome to the course!
Effective Written Guidance Checklist
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Procedure Grading Spreadsheet
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Written Guidance Decision Tree Tool
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Written Guidance Development Process Flow
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Written Guidance Frequency of Use Assessment
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Written Guidance Needs and Use Analysis
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Written Guidance Process Cause and Effect Analysis Tool
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Section 1 Overview
The Task-Based System
Science-Based Definitions
How Bad Things Happen
Performance Modes
Section 1 Review
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Section 2
Determining the Need for and Proper Usage of Written Guidance
Section 2 Review
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Section 3
Section 3 - Written Guidance Process Flow
Section 3 Review
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Section 4
Field Decisions
Difficulty
Top 5 Traps Continued
Section 4 Review
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Section 5
Understanding How to Manage the Probability of People Deviating from Processes (Deviation Potential)
Section 5 Review
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Section 6
Managing Additional Error Drivers
Effective Writing Components
Section 6 Review
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Section 7
Grading Written Guidance for Effectiveness
Final Exam
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