Effective Written Guidance Watch Preview
This online course is designed for individuals seeking initial training as procedure writers, written guidance developers who may already have some experience but are trying to get better, and individuals who may lead teams that are developing written guidance. The course equips the student with the knowledge and skills that enable designing and performing more efficient and effective processes that result in better field performance. The course is also beneficial for leaders who provide oversight for procedure development/review processes and subject matter
experts who may be a part of the review and approval process.
31 Lessons
31 Lessons in Effective Written Guidance:
Section 1
Introduction
Welcome to the course!
Effective Written Guidance Checklist
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Procedure Grading Spreadsheet
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Written Guidance Decision Tree Tool
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Written Guidance Development Process Flow
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Written Guidance Frequency of Use Assessment
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Written Guidance Needs and Use Analysis
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Written Guidance Process Cause and Effect Analysis Tool
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Section 1 Overview
The Task-Based System
Learn about the Task-Based System
Science-Based Definitions
How Bad Things Happen
Performance Modes
Section 1 Review
Test your knowledge
Section 2
Determining the Need for and Proper Usage of Written Guidance
Learn about Written Guidance Balance, Important Attributes of Written Guidance, Written Guidance Decision Tree, Risk, Criticality, Complexity, and Usage Criteria, Guidance Types and Usage
Section 2 Review
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Section 3
Section 3 - Written Guidance Process Flow
Learn Guidance Development Flow, Process for ensuring appropriate content, Industry standard for level of detail, The impact of personalities on using written guidance, and The importance of getting it right
Section 3 Review
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Section 4
Field Decisions
Learn about Field Decisions
Difficulty
Top 5 Traps Continued
Section 4 Review
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Section 5
Understanding How to Manage the Probability of People Deviating from Processes (Deviation Potential)
Learn about the Deviation Potential Model, Deviation Drift, Real Drift – work as imagined vs. work as done, and Compliance Assurance
Section 5 Review
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Section 6
Managing Additional Error Drivers
Learn about Using the attributes of Deviation Analysis to predict and reduce the probability of a field violation, Managing the “must-be’s” for effective written guidance, and Using the WITH Model to write guidance
Effective Writing Components
Section 6 Review
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Section 7
Grading Written Guidance for Effectiveness
Learn about Effective Written Guidance Checklist, Written Guidance Grading Criteria, Written Guidance Process Cause and Effect Relationships, and Analyzing Written Guidance Process Effectiveness
Final Exam
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