Effective Written Guidance Watch Preview

This online course is designed for individuals seeking initial training as procedure writers, written guidance developers who may already have some experience but are trying to get better, and individuals who may lead teams that are developing written guidance. The course equips the student with the knowledge and skills that enable designing and performing more efficient and effective processes that result in better field performance. The course is also beneficial for leaders who provide oversight for procedure development/review processes and subject matter

experts who may be a part of the review and approval process.

31 Lessons

$199

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31 Lessons in Effective Written Guidance:

Section 1

Introduction

Welcome to the course!

Section 1 Overview

The Task-Based System

Learn about the Task-Based System

Science-Based Definitions

How Bad Things Happen

Performance Modes

Section 1 Review

Test your knowledge

Section 2

Determining the Need for and Proper Usage of Written Guidance

Learn about Written Guidance Balance, Important Attributes of Written Guidance, Written Guidance Decision Tree, Risk, Criticality, Complexity, and Usage Criteria, Guidance Types and Usage

Section 2 Review

Test your knowledge

Section 3

Section 3 - Written Guidance Process Flow

Learn Guidance Development Flow, Process for ensuring appropriate content, Industry standard for level of detail, The impact of personalities on using written guidance, and The importance of getting it right

Section 3 Review

Test your knowledge

Section 4

Field Decisions

Learn about Field Decisions

Difficulty

Top 5 Traps Continued

Section 4 Review

Test your knowledge

Section 5

Understanding How to Manage the Probability of People Deviating from Processes (Deviation Potential)

Learn about the Deviation Potential Model, Deviation Drift, Real Drift – work as imagined vs. work as done, and Compliance Assurance

Section 5 Review

Test your knowledge

Section 6

Managing Additional Error Drivers

Learn about Using the attributes of Deviation Analysis to predict and reduce the probability of a field violation, Managing the “must-be’s” for effective written guidance, and Using the WITH Model to write guidance

Effective Writing Components

Section 6 Review

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Section 7

Grading Written Guidance for Effectiveness

Learn about Effective Written Guidance Checklist, Written Guidance Grading Criteria, Written Guidance Process Cause and Effect Relationships, and Analyzing Written Guidance Process Effectiveness

Final Exam

Test your knowledge