Effective Written Guidance Watch Preview

This online course is designed for individuals seeking initial training as procedure writers, written guidance developers who may already have some experience but are trying to get better, and individuals who may lead teams that are developing written guidance. The course equips the student with the knowledge and skills that enable designing and performing more efficient and effective processes that result in better field performance. The course is also beneficial for leaders who provide oversight for procedure development/review processes and subject matter

experts who may be a part of the review and approval process.



31 Lessons

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31 Lessons in Effective Written Guidance:

Section 1

Introduction

Welcome to the course!

Effective Written Guidance Checklist

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Procedure Grading Spreadsheet

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Written Guidance Decision Tree Tool

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Written Guidance Development Process Flow

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Written Guidance Frequency of Use Assessment

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Written Guidance Needs and Use Analysis

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Written Guidance Process Cause and Effect Analysis Tool

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Section 1 Overview

The Task-Based System

Science-Based Definitions

How Bad Things Happen

Performance Modes

Section 1 Review

Test your knowledge

Section 2

Determining the Need for and Proper Usage of Written Guidance

Section 2 Review

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Section 3

Section 3 - Written Guidance Process Flow

Section 3 Review

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Section 4

Field Decisions

Difficulty

Top 5 Traps Continued

Section 4 Review

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Section 5

Understanding How to Manage the Probability of People Deviating from Processes (Deviation Potential)

Section 5 Review

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Section 6

Managing Additional Error Drivers

Effective Writing Components

Section 6 Review

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Section 7

Grading Written Guidance for Effectiveness

Final Exam

Test your knowledge

Course Completion Certificate

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